Creating a Laure de Sagazan account is easy :
- Click the « account » icon on the top right of the e-shop homepage
- Enter your email address and confirm by clicking on « Create an account »
- Fill in your details on the required fields of the registration page, and confirm by clicking on « register ».
A confirmation e-mail will be sent to you. Don’t forget to memorize your credentials : they are needed to log in and place an order on the website.
To change your password, go to the « My Account » > « My personal information » page, and change your passsword on the required field. Please note that you will need your current password to change it.
To change your personal information, go to the « My Account » > « My personal information » page, and change the information on the required field.
To see your order history, go to the « My Account », then click on « order history and details », and you will see the details of all the orders you have placed since your account was created.
Not all articles are offered online, for many reasons :
- the style you’ve seen may be part of the main collection (long dresses) , available only by appointment at our atelier or partners showrooms.
- the article may be a unique one
- the article may be too delicate to be sent
Please feel free to contact us via the Contact Forms o that we can consider your request.
You can consult our Size Guide, available on each product page where choosing the size is requested.
If you still have a doubt, we recommend you to get in touch with us through the Contact Form so that we can advise you, or possibly book and appointment for a fitting at the Laure de Sagazan’s Atelier (located in Paris, 102 rue du Faubourg Poissonnière).
Warning : Appointments are limited, we cannot guaranteed you an absolute availability.
Online purchases cannot be given alterations at Laure de Sagazan’s Atelier. We recommend you to get in touch with specialised alterations workrooms.
To add an item to your basket, go to the page of the article you wish. Select the size or color and quantity you want, then click on the « Add to cart » button. After adding the item, you can either go on shopping or confirm your order.
To keep exclusivity to our collections, some articles are sold in limited series. However, the return of some items may have not yet been made, so we invite you to come back later or refresh your page.
Besides, feel free to contact us via the Contact form for more details about the article you’re looking for, we will do our best to meet your request.
To remove an item from your basket, click on the « basket » icon in the top right of the e-shop home page. You can change the desired quantity by clicking on the + or – sign, or remove the item by clicking on the bin icon.
BEFORE PAYMENT : click on the « basket » icon in the top right of the e-shop home page. You can change the desired quantity by clicking on the + or – sign, or remove the item by clicking on the bin icon.
AFTER PAYMENT :please contact us through the Contact Form.
We handle your orders daily. They are prepared and dispatched within 24h to 48h, if the item is available.
Otherwise, as mentioned on the product page, the style is planned for sewing and sent once it is ready.
You can pay for your order via:
- Credit/Debit Card (CB, Eurocard, Mastercard et Visa) : you may be debited within one week after confirming the order.
- Paypal : you can either pay directly on your Paypal account, or by credit card using the paypal platform. Once your paypal payment is approved, you’ll be able to complete your order on the website.
- Other payment methods and payments in instalments are not allowed on our website.
For now, you can pay using Euros only.
Check the card details on your Laure de Sagazan account to make sure the information is correct, e.g. the expiry date, card type or your billing address.
Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them.
If you've checked all of the above, try paying with another or contact us through the contact form. Our team will be delighted to help you.
We never keep any of your bank account details. Transactions on our website are handled by a secure payment platform managed by Sogenactif platform. Any payments you make on our site are totally secure.
For a shipping to DOM-TOM or any country outside European Union : all prices mentioned exclude taxes.
In that case, the order may be submitted to custom duty and other taxes that will be charged to you when getting the package.
Please check with competent authorities of the country of delivery.
Shipping cost is 8€ for France and 15€ for European Union. For deliveries outside the European Union, please contact us through the Contact Form so that we can provide you a quotation of shipping costs.
Besides, for a shipping to DOM-TOM or any country outside the European Union : all prices mentioned exclude taxes. In that case, the order may be submitted to custom duty and other taxes that will be charged to you when getting the package. Please check with competent authorities of the country of delivery.
We handle your orders daily. They are prepared and dispatched within 24h to 48h, unless otherwise indicated on the product page for articles made on order.
The parcels are delivered by our partner Dragonet, through DHL, Chronopost, Fedex or UPS within a 24h to 48h delivery time for France and the European Union (Saturday, Sunday, and bank holidays excluded). For countries outside the European Union, please contact us via our Contact Form.
To change your delivery address after paying, please contact us via our Contact Form. Be sure to provide us the complete address so that the deliverer can get to your home : floor, entry code, mail and phone number.
Great care is taken for each shipment and has a tracking number. Once your order has been sent, you will receive an email with a tracking number, which you can use to track your order. Then go to Dragonet platform . In case you encounter any problem on that platform, you can send an email to Dragonet (suivi@dragonet.fr) who will follow-up your delivery.
If you haven’t received any, try searching your spam/junk email folder or contact us by filling in the contact form.
You can also follow your order on the ‘My Account/My Orders’ page: Received / Being prepared/Shipped
In case you are away during delivery, the delivery man will let a transit advice note, and come back the day after. Besides, the local delivery service phone number is mentioned on the document. If you cannot manage to reach them, you can send an email to Dragonet (suivi@dragonet.fr) who will follow-up your delivery.
In case you encounter any problem during delivery, take note of you tracking number that was given to you following the confirmation of your order, and send an e-mail to to Dragonet (suivi@dragonet.fr) who will follow-up your delivery.
If during delivery the outer carton is damaged, torn, opened, please check the condition of the articles. If they have been damaged, you must refuse the parcel on receipt, and mention on the packing slip « parcel refused because opened or damaged ». Then confirm this to the transporter by registered letter with recorded delivery within 2 days following the receipt. For further details, please refer to the General Terms of Sale.
You have a period of 14 days after you receive your order in which to return your purchases for a full refund or credit note. Please be aware that any purchases with the label missing cannot be returned.
You should first make a request to return an order, sending us by email (e-boutique@lauredesagazan.fr) the withdrawal form available on the GTC section, or by registered letter with recorded delivery at LDS PARIS, 102 rue du Faubourg Poissonnière 75010 Paris (France).
The articles must be sent back within 14 days in perfect conditions and in their original package, with the mention « Return « at the following address:
LAURE DE SAGAZAN
102, RUE DU FAUBOURG POISSONNIERE
75010 PARIS (France)
You will be refund of the amount of the returned items, as well as the delivery cost. The return costs are at your own charge.
Then you will be able to proceed to a new order on our website.
Handmade by our seamstresses in Paris or by skillful artisans in France or Europe, every item has subtle differences in finish, colour and appearance. It is made with the highest fidelity to the article offered on our e-shop but cannot be strictly the same for those reasons.
We invite you to check the order upon receipt : in case of defect on a product, or non compliance, we invite you to leave us your request through the Contact Form or by email (eshop@lauredesagazan.com) no later than the day after reception : please mention all order details and include photographs.
We will set up the return of your item using our own transporter. The defective or non-compliance articles must be sent back in perfect conditions and in their original package, with the mention « Return » on it.
As soon as we receive the items, we will be shipping the replacing product, within the limits of stocks available. In case of running out of stock, we will proceed to refund you.
The return costs are at your own charge, with the exception of products presenting a defect or non-compliance : in that case we will set up the return of the articles at our charge.
As from the parcel reception date, it can take up to 14 days for you to be refund.
In case of delay in reimbursement, feel free ton contact us using Contact Form.
Nous avons à cœur d’adopter une démarche responsable, dans ce milieu du textile si pointé du doigt. Depuis les premiers jours de Détours, cette conscience est au cœur de notre projet.
Ainsi, nous nous engageons à toujours privilégier les stocks de tissus existants. Nous avons à cœur de faire de l’up-cycling, se servir de ce qui existe déjà, et en faire du beau.
Aussi, notre souhait est de maîtriser notre production à travers des petites séries, et de la pré-commande. Cette dernière nous permet de maîtriser les stocks produits, et éviter la surproduction.
Nous avons à cœur de continuer à travailler avec l’Inde, dont le savoir-faire nous touche tant, mais aussi à produire en France dès que possible.
Enfin, nous avons supprimé les emballages individuels de nos pièces dans des blisters en plastique, et tâchons au quotidien de trouver des axes d’amélioration.
Vous pouvez retirer vos commandes en click & collect à la réception de l'atelier Laure de Sagazan, dans le respect du protocole sanitaire. Nous nous réservons le droit de vous proposer du gel hydroalcoolique!
A toutes les étapes de la chaîne de conditionnement et de transport, nous nous efforçons de respecter scrupuleusement les gestes barrière.
Par ailleurs, nos transporteurs partenaires ont pris toutes les mesures qui leur permettent d'assurer une continuité de service, nous ne les en remercierons jamais assez!
